Returns & Exchanges
At Felons Brewing Co, we want you to be fully satisfied with your gear; if your order isn't quite right, we offer returns on unworn apparel and non-perishable merchandise within 30 days of purchase. Please note that for quality control and safety reasons, we cannot accept returns on beer or food items once they have left our brewery.
Check Eligibility
Ensure your items are in original condition, unwashed, and with all tags attached within the 30-day return window.
Contact Support
Email our crew at shop@felonsbrewingco.com.au with your order number and reason for the return to receive an authorization code.
Pack and Ship
Securely pack your items and send them back to our Brisbane brewery using a tracked shipping service of your choice.
Refund Processing
Once our team inspects the goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing